We have seen situations where a customer places a toner order online, then calls it in and so does their colleague and you ship three sets of toners in one day. This alert is to just raise a flag whenever a supply order is created where the item ordered for a particular equipment ID had been previously ordered for the same equipment in the past Variable W calendar days you specify. We check all order types containing the string 'Supp' by default. You can specify a different string in Variable X OR specify Order Type(s) if you don't want to use string. Use alert 315 to check for equipment using excessive toner.
