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NPS Scores
Periods:
Feb 2019 to
Feb 2020
Dealer Size: ALL
State: ALL
note: this benchmark summary data as of last night
All CEO Juice Clients
| NPS Score |
Companies |
Surveys Sent |
Survey Responses |
% Response |
| 88.73 |
349 |
2,440,127 |
228,030 |
9.35% |
Broken out by Country
| Country |
NPS Score |
Companies Included |
| Australia |
N/A |
1 |
| Canada |
85.24 |
17 |
| Ireland |
67.01 |
1 |
| Jamaica |
N/A |
1 |
| New Zealand |
79.07 |
1 |
| United Kingdom |
72.22 |
1 |
| United States |
88.82 |
327 |
Broken out by State
| State |
NPS Score |
Companies Included |
|
N/A |
67.83 |
4 |
|
AB |
83.27 |
6 |
|
AL |
88.10 |
3 |
|
AR |
91.20 |
3 |
|
AZ |
87.01 |
3 |
|
BC |
86.31 |
3 |
|
CA |
86.18 |
30 |
|
CHC |
79.07 |
1 |
|
CO |
87.60 |
8 |
|
CT |
85.85 |
4 |
|
DE |
88.55 |
1 |
|
FL |
83.96 |
19 |
|
GA |
90.97 |
8 |
|
HI |
82.81 |
1 |
|
IA |
88.18 |
7 |
|
ID |
88.74 |
5 |
|
IL |
87.53 |
14 |
|
IN |
90.29 |
10 |
|
KS |
90.42 |
4 |
|
KY |
94.05 |
7 |
|
LA |
90.66 |
5 |
|
MA |
86.53 |
4 |
|
MB |
90.63 |
1 |
|
MD |
89.15 |
10 |
|
ME |
89.78 |
1 |
|
MI |
90.39 |
12 |
|
MN |
91.60 |
9 |
|
MO |
93.51 |
10 |
|
MT |
89.60 |
2 |
|
NC |
88.06 |
12 |
|
ND |
93.35 |
1 |
|
NE |
90.85 |
3 |
|
NH |
81.02 |
2 |
|
NJ |
83.63 |
13 |
|
NM |
85.71 |
1 |
|
NS |
82.28 |
1 |
|
NV |
89.30 |
5 |
|
NY |
90.16 |
13 |
|
OH |
87.78 |
10 |
|
OK |
92.31 |
7 |
|
ON |
80.82 |
5 |
|
OR |
81.12 |
1 |
|
PA |
92.19 |
19 |
|
QC |
90.46 |
1 |
|
RI |
78.34 |
2 |
|
SC |
85.22 |
4 |
|
SD |
86.24 |
2 |
|
TN |
92.23 |
7 |
|
TX |
90.61 |
25 |
|
UT |
N/A |
1 |
|
VA |
88.94 |
8 |
|
WA |
87.64 |
7 |
|
WI |
88.26 |
6 |
|
WV |
92.83 |
1 |
|
Net Promoter Score (NPS) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.
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