CEO Juice Survey Dashboard

CEO Juice - Survey Dashboard

NPS Scores For The Industry



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NPS Scores

Periods: Nov 2018 to Nov 2019
Dealer Size: ALL
State: ALL
note: this benchmark summary data as of last night


All CEO Juice Clients

NPS Score Companies Surveys Sent Survey Responses % Response
88.58 348 2,623,496 246,247 9.39%

Broken out by Country

Country NPS Score Companies Included
Canada 83.80 18
Ireland 60.66 1
Jamaica N/A 1
New Zealand 75.50 1
United Kingdom 68.75 1
United States 88.71 326

Broken out by State

State NPS Score Companies Included
N/A 62.34 3
AB 82.05 6
AL 88.63 3
AR 90.20 4
AZ 85.79 3
BC 89.43 4
CA 85.85 29
CHC 75.50 1
CO 87.63 8
CT 85.61 4
DE 89.06 1
FL 84.73 19
GA 91.53 8
HI 81.22 1
IA 84.13 8
ID 89.03 4
IL 87.53 14
IN 90.22 10
KS 90.23 4
KY 93.86 7
LA 91.71 5
MA 86.31 4
MB 90.59 1
MD 88.90 9
ME 89.80 1
MI 90.89 12
MN 91.51 9
MO 93.85 9
MT 89.78 2
NC 87.73 10
ND 93.63 1
NE 90.91 3
NH 81.38 1
NJ 83.08 13
NM 87.13 1
NS 84.72 1
NV 88.74 5
NY 89.74 12
OH 87.36 10
OK 91.29 7
ON 76.67 5
OR 84.99 2
PA 92.10 20
QC 90.17 1
RI 81.25 2
SC 84.89 4
SD 85.23 2
TN 91.96 8
TX 90.56 27
UT N/A 1
VA 88.90 8
WA 87.46 7
WI 88.30 6
WV 93.46 1

Net Promoter Score (NPS) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.


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