Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.
Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred ReichheldThis is the top 10% of all dealers using the CEO Juice system.
Requests | Responses | State | |
---|---|---|---|
Advanced Office Systems - AOS | 529 | 83 | LA |
Allfax Specialties, Inc. | 2517 | 186 | LA |
Associated Imaging Solutions, Inc. | 2238 | 220 | PA |
Boring Business Systems | 1189 | 210 | FL |
DCS Technologies | 1921 | 203 | OH |
Digital Copy Systems, LLC | 3099 | 260 | IL |
DocuProducts Corp | 1382 | 93 | CA |
Kingsport Imaging Systems | 740 | 83 | TN |
Miller Company | 2287 | 222 | KY |
MSA, Inc. | 1099 | 95 | TN |
Precision Copy Products | 774 | 90 | PA |
Professional Document Products | 1075 | 75 | NV |
RITE Technology | 1416 | 134 | FL |
Rothwell Document Solutions | 3039 | 485 | PA |
Ryan Business Systems | 1168 | 131 | CT |
SBM Business Equipment | 405 | 90 | IL |
Scott Technology Group | 891 | 134 | CA |
Standard Digital Imaging, Inc. SDI | 617 | 67 | PA |
Superior Office Systems, Inc. | 3510 | 272 | NJ |
Total Document Solutions - TDS IT | 1250 | 234 | AR |
147 Clients are not opted into the NPS Awards process. Opt-in is via ID102.
178 Clients were below the annual minumum of 60 responses to qualify for an award.
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