CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
Top 10

This is the top 10% of all dealers using the CEO Juice system.

Requests Responses State
Advanced Business Systems 1596 204 FL
Allen Business Machines - ABM 1634 139 IN
Allfax Specialties, Inc. 1279 109 LA
Boring Business Systems 817 115 FL
Centriworks 2387 456 TN
Copiers Plus 447 70 NJ
Digital Office Equipment 2840 275 GA
Doing Better Business, Inc. 17798 1395 PA
Duplicator Sales & Service 4257 593 KY
EBM, Inc. 402 60 KY
Electronic Business Products Inc. 4141 353 NY
HGi Technologies 1941 234 FL
JD Young 6195 596 OK
Kingsport Imaging Systems 784 78 TN
Lakeland Office Systems, Inc 4513 570 OK
Lang Company 2796 415 KY
MBS Business Systems 1373 163 CA
Rothwell Document Solutions 2963 551 PA
Ryan Business Systems 1407 187 CT
Stone's Office Equipment 1504 296 VA
Superior Office Systems, Inc. 3679 298 NJ
The Office Works Inc 3443 363 CT
TSG - The Swenson Group 754 73 CA
United Business Systems 1818 207 NY
Verity Group 1064 138 TX

146 Clients are not opted into the NPS Awards process. Opt-in is via ID102.

93 Clients were below the annual minumum of 60 responses to qualify for an award.