CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
Top 10

This is the top 10% of all dealers using the CEO Juice system.

Requests Responses State
American Office Solutions 3426 520 MI
CPI Business Solutions 644 74 IN
Digital Office Equipment 3505 348 GA
Doing Better Business, Inc. 27757 2183 PA
HGi Technologies 3411 359 FL
Hunter Business Systems 814 63 NJ
JD Young 8729 971 OK
Kingsport Imaging Systems 1112 131 TN
MBS Business Systems 981 155 CA
Quantum Technologies 689 77 MO
Rite Technology 2396 275 FL
Rothwell Document Solutions 1356 242 PA
Ryan Business Systems 2046 240 CT
Stone's Office Equipment 2176 458 VA
Thermocopy of Tennessee Inc 4623 951 TN
United Business Systems Inc. 3448 269 NJ
United Office Systems - UOS 5085 319 GA
Verity Group 1869 310 TX

222 Clients are not opted into the NPS Awards process. Opt-in is via ID102.

20 Clients were below the annual minumum of 60 responses to qualify for an award.