CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
World Class Service

A score with a NPS above 70. The average US company has a Net Promoter Score of 10. Given the NPS range of -100 to +100, a “Positive” score or NPS above 0 is considered “Good”, +50 is “Excellent,” and above 70 is considered “World Class.”

Requests Responses State
A&A Office Systems Inc. 4409 536 CT
Adams Remco 6851 878 IN
ADS 593 67 NJ
Advanced Business Methods 3512 778 ND
Advanced Business Systems 2942 359 FL
Advanced Imaging Solutions - AIS 11805 974 NV
Advanced Imaging Solutions (MN) 2866 191 MN
Advanced Imaging Solutions Inc. 5064 788 IN
Advanced Office Systems - AOS 1509 215 LA
Advanced Office Systems, Inc. 8046 267 PA
Allen Business Machines - ABM 2053 219 IN
Allfax Specialties, Inc. 3547 196 LA
Allied Business Solutions 4164 378 ID
Altek Business Systems 1428 248 PA
American Office Solutions 3426 520 MI
Atlantic Business Systems 3589 240 FL
Automated Business Products (ABP) 2678 253 CO
Automated Business Solutions 11379 574 RI
Barlop Business Systems 5406 347 FL
Base Technologies 1553 125 CT
Benchmark Business Solutions 5019 655 TX
Berney Office Solutions (BER) - A Xerox Company 51812 2607 AL
Boring Business Systems 1091 198 FL
Boston Document Systems 4843 74 MA
Braden Business Systems 3788 641 IN
Budget Document Technology 4682 330 ME
CA Reding Co Inc 1622 172 CA
Caltronics Business Systems 13218 1680 CA
Capital Business Systems Inc 3948 473 CO
Carlyle Printers, Service & Supplies Ltd. 2492 539 MB, Canada
CDS Office Technologies 3781 666 IL
Central Office Systems 2066 310 WI
Century Business Technologies 1873 173 KS
Coeco Office Systems 4893 452 NC
Copiers Northwest 4932 674 WA
CopyLady 960 88 FL
CopyPro, Inc. 2032 175 NC
Corporate Business Systems - WI 2399 457 WI
CPI Business Solutions 644 74 IN
CPI Technologies 4760 430 MO
Datamax Inc 13800 1486 MO
Digital Office Equipment 3505 348 GA
Document Direction Limited 9008 762 ON
Document Solutions, LLC. 3895 308 NJ
Document Systems 3407 501 CA
Doing Better Business, Inc. 27757 2183 PA
Duplicator Sales & Service 3829 442 KY
Ed & Ed Business Technology Inc 4062 597 NY
EDGE Business Systems 3817 422 GA
Electronic Business Products Inc. 6233 476 NY
Elite Imaging Systems 2352 293 MI
Fraser Advanced Information Systems 34548 4940 PA
Fruth Group Inc 3923 373 AZ
Function4 4489 691 TX
Genesis Technologies, Inc. 9302 791 IL
Gobins Business Solutions Inc 4706 706 CO
Groupe CT Inc 3180 682 QC, Canada
HGi Technologies 3411 359 FL
Hilyard's Business Solutions 2762 273 DE
Hunter Business Systems 814 63 NJ
Image One 2957 167 MI
Image Solutions 1771 298 NC
Imagetec L.P. 7588 895 IL
Impact Networking LLC 34101 8597 IL
Integrated Business Solutions 5345 468 HI
JD Young 8729 971 OK
Kingsport Imaging Systems 1112 131 TN
Knight Office Solutions 5148 516 TX
Koch Office Group 2864 363 IA
Lakeland Office Systems, Inc 4094 487 OK
Lasers Resource 2084 615 MI
Lewan & Associates - LEW (a Xerox Co.) 25885 2503 Co
Lioce Group (TLG) 863 102 AL
Loffler Companies, Inc. 21818 3669 MN
Matthijssen Business Systems 1315 138 NY
MBS Business Systems 981 155 CA
Meridian Imaging Solutions 7014 689 VA
MMIT Business Solutions Group 4441 197 IA
Modern Office Methods - MOM 12641 3281 OH
National Business Technologies 2799 328 NY
Nauticon Office Solutions 3970 553 MD
NBM, Inc. 11849 778 MA
Northwest Group 51235 2181 OR
OASYS, Inc. 1733 265 WA
Office Systems of Texas 505 64 TX
Office1 (CA) 25783 1750 NV
Offix 2710 275 VA
OMNI Business Systems 2783 254 VA
Pearson-Kelly Technology 2092 308 MO
Precision Copy Products 1970 231 PA
Preferred Business Systems - PBS 11947 1113 NJ
Professional Document Products 668 66 NV
ProSource 8834 1165 OH
Proven IT 6686 1101 IL
Quantum Technologies 689 77 MO
Ray Morgan Company - RMC 91503 4477 CA
Repeat Business Systems 4194 266 NY
Rite Technology 2396 275 FL
Rothwell Document Solutions 1356 242 PA
RPG Squarefoot Solutions 2203 111 MD
Ryan Business Systems 2046 240 CT
Seminole Office Solutions - SOS 4068 315 FL
Shamrock Office Solutions, Inc. 3965 707 CA
SmartPrint 5506 191 ON, Canada
South Coast Copy Systems 1734 198 CA
Standard Digital Imaging, Inc. SDI 1121 92 PA
Standley Systems 4795 494 OK
Stargel Office Solutions 12898 2373 TX
Stone's Office Equipment 2176 458 VA
Stratix Systems 5561 736 NJ
Summit Business Systems Inc. 5076 698 OK
SumnerOne 43955 7436 MO
Superior Office Systems, Inc. 3436 391 NJ
Systel Business Equipment Co Inc 13467 1373 NC
Technocom Business Systems Inc 4264 550 NC
Terrell's Office Solutions 1027 128 MT
Thermocopy of Tennessee Inc 4623 951 TN
TSG - The Swenson Group 1285 140 CA
United Business Systems 2479 352 NY
United Business Systems Inc. 3448 269 NJ
United Office Systems - UOS 5085 319 GA
Usherwood Office Technology 24363 1503 NY
UTEC 3063 186 MI
Valley Office Solutions 1774 178 OH
Valley Office Systems 5694 726 ID
Verity Group 1869 310 TX
Watts Copy Systems, Inc. 3987 727 IL
Wizix Technology Group Inc. 1679 208 CA
Woodhull 7579 1525 OH
Zeno Office Solutions 2187 208 TX

223 Clients are not opted into the NPS Awards process. Opt-in is via ID102.

20 Clients were below the annual minumum of 60 responses to qualify for an award.