ID2
Dispatched/OnSite After Hours
Output Type: Email
Notifies when a tech is still dispatched to a call between 25-85 minutes after closing time. Perhaps the tech forgot to close a call at the end of the day. Suggest setting this ID2 alert to send To Tech and then use escalation alert ID16 set to send To Tech Manager to be notified when tech is still dispatched 85-145 minutes after closing time.
