ID4
Calls with priority W older than X Mins
Output Type: Email
Some dealerships require that their technicians call the customer for all new calls within X minutes. This alert monitors those calls where the priority is W for longer than X number of minutes, indicating that the technician has not called the customer, changed the priority, or notified dispatch to change the priority. We suggest setting the initial Priority Code to New Call and when the tech calls the customer it is changed to a different code. Escalation alert is ID5.
