ID1
Call Dispatched (not arrived) between W & X hours
Output Type: Email
When a technician has been dispatched to a call they are expected to arrive at the customer site within a reasonable amount of time. This alert will notify if the technician is not marked as arrived at the customer site within the amount of time specified. We suggest you use ID1 to notify the technician and use escalation alerts ID38 and ID39 to notify the Service Manager, VP of Service, or anyone else who may need to know if the technician has not arrived after longer periods of time.
Please note: There is no option to customize the subject line on this series so it will read as the default shows.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID38 | Call Dispatched (not arrived) between W & X hours First Escalation | This is the first escalation after ID1. | No |
| ID39 | Call Dispatched (not arrived) after W (2nd Escalation for ID38) | This is the 2nd escalation after ID38 | No |
| ID219 | Service Call Closed with potential bad data entered | No |