ID39
Call Dispatched (not arrived) after W (2nd Escalation for ID38)
Output Type: Email
3rd escalation alert of ID1, showing calls still dispatched for more than W hours. Used to notify additional parties that a dispatched technician has not arrived at the customer site within a reasonable amount of time. ID1 notifies the technician and we suggest then using escalation alert ID38 to notify technician manager if technician has still not arrived by a second threshold. Use ID39 as a second escalation to notify the VP of Service or anyone else who may need to know the technician has still not arrived after a third threshold.
Please note: There is no option to customize the subject line on this series so it will read as the default shows.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID1 | Call Dispatched (not arrived) between W & X hours | This is the first alert before the escalation alerts will trigger. Call Dispatched (not arrived) between W & X hours | No |
| ID38 | Call Dispatched (not arrived) between W & X hours First Escalation | This is the first escalation alert after ID1 is triggered. | No |