ID294
Calls On Hold Starting With
Output Type: Email
List of service calls on hold with OnHold Codes starting with (set character string in available variables. Great for clients using varying OnHold codes to track status of meter capture software installations using best practice of creating codes that have a common use to all start with common characters (i.e. On HoldCodes start with FM).
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID141 | HouseKeeping Required for all customers | Yes | |
| ID362 | New OnHold Call created for OnHoldCode VariableW | No | |
| ID9 | Service Calls on Hold like WP > W business Hours (Escalate > X hours) | No | |
| ID193 | All Calls On Hold > W business hours | No | |
| ID585 | Service Calls on Hold for Sales | No |