ID9
Service Calls on Hold like WP > W business Hours (Escalate > X hours)
Output Type: Email
This alert notifies you of calls that are on hold for parts (System On Hold Code [WP] and we suggest that you setup any other onhold for parts to have the characters WP in them as well) for greater than the business hours elapsed specified in VariableW. If there is a PO for the item it will show up in the table as well. Will also note if a call has been escalated after VariableX number of hours. In this case escalated does not change any settings from within eAuto. It just marks the call as 'Escalated' in the email and lists it above the others. This alert will go to everyone listed in the To/Cc boxes. By default the alert runs once daily at 9am.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID576 | Daily Housekeeping Tasks | Needs the BranchRolesUpdate task to be running in 576 | Yes |
| ID585 | Service Calls on Hold for Sales | Open Calls WP More Than W Mins (sales) | No |
| ID294 | Calls On Hold Starting With | No | |
| ID141 | HouseKeeping Required for all customers | Call must be in the ZCJ_CallTimes table in order to alert on ID9 | Yes |