ID375
List calls today closed by UnQualifed Tech OR Callbacks triggered from UnQualified Tech
Output Type: Email
Two alerts in one that alert on calls closed where technician was unqualified for that Model qualifications OR a CallBack was triggered where the original call tech was unqualified. If you're not using e-automate qualification codes on your models & technicians then this alert will not work. See ID374 also.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID374 | List Models Missing Qualification Codes | No |