ID993
Xerox ITT Service Sync
Output Type: Data Push
Xerox has dealers handle service in areas where they do not have a direct presence. ID993 Xerox ServiceNOW integration syncs service calls between the dealer's eAutomate and Xerox's ServiceNOW system (built on ServiceNow). This system works like ID890 except it sync calls between the dealer's eAutomate and Xerox's ServiceNOW instance.
When a service call is created in ServiceNOW, this process will automatically create the corresponding call in eAutomate and keep the two records in sync as the call progresses. This ensures Xerox can track call status and receive updates from the dealer's side in real time.
This removes the need for manual re-keying between systems, reduces the risk of missed or delayed service calls, and ensures the dealer's eAutomate remains the single source of truth for technician dispatch and service history.
NOTE: This process is only available if Xerox has contacted you directly and asked you to connect. If you haven't heard from Xerox, we're unable to set it up for you.
